Terms and conditions

What are the terms for using our home care services?

Below you'll find clear explanations of our policies, client duties and service agreements to guide your use of our home care services.

What is the cancellation policy for scheduled care visits?

Clients must notify us at least 24 hours in advance to avoid cancellation fees.

How do we handle personal information and privacy?

We protect your data in compliance with all applicable privacy laws and regulations.

What responsibilities do clients have during service delivery?

Clients should provide a safe environment and communicate any special care needs.

Are there any fees for rescheduling appointments?

Rescheduling is allowed free of charge with a minimum 12-hour notice.

What happens if the caregiver is unable to attend a scheduled visit?

We will promptly notify clients and arrange a qualified substitute caregiver.

How can clients provide feedback or report concerns?

Clients can contact our support team via phone or email to share feedback or issues.