Contact us
Contact our caring team today
Get in touch with Samnells Home Care for personalised in-home care services in Kent, London. Contact us today for a free consultation: send us a message, give us a call or pop in to see us.
Ready to arrange care? Book a free consultation
Send us a message
Visit us
Come and visit us
Find us at 88A Marshall Street, Folkestone. Tap “Get directions” to open the route in Google Maps.
Opening times
- Monday – Friday
- 8:00am – 8:00pm
- Saturday
- 8:00am – 6:00pm
- Sunday
- Closed
FAQs
Do you have questions?
What is the cancellation policy for scheduled care visits?
Clients must notify us at least 24 hours in advance to avoid cancellation fees.
How do we handle personal information and privacy?
We protect your data in compliance with all applicable privacy laws and regulations.
What responsibilities do clients have during service delivery?
Clients should provide a safe environment and communicate any special care needs.
Are there any fees for rescheduling appointments?
Rescheduling is allowed free of charge with a minimum 12-hour notice.
What happens if the caregiver is unable to attend a scheduled visit?
We will promptly notify clients and arrange a qualified substitute caregiver.
How can clients provide feedback or report concerns?
Clients can contact our support team via phone or email to share feedback or issues.
Read our full terms and conditions.
